Delivery and Returns
P & P Costs
£4.95 standard delivery charge.
Additional delivery charges may apply, this is post code dependant.
We use DPD Local for all our UK mainland deliveries, so please add your mobile number so you are notified of your delivery slot. Once the delivery has left us you will be notified by e-mail and text.
We dispatch our orders from Monday- Thursday to avoid our beautiful plants sitting in depots for prolonged periods of time.
At the moment our lead time is 3- 5 working days.
We do not offer timed delivery slots or weekend deliveries.
If you are ordering a Large or XL houseplant, delivery times may vary as we don’t hold a large number of these plants in stock.
At our checkout page there is space for you to add a gift message, please pop your message in there and we will hand write it for your recipient.
Collect from us
If you are local (or fancy a drive) we are based in Chichester, West Sussex. You are very welcome to collect your order from us. Simply change your delivery option to “Collect from HQ” when you are prompted at check out. And don’t forget to include your number so we can tell you when your order is ready to collect.
Every plant we send is grown with love and care, and will be of the very best quality, but unfortunately accidents do happen. If your plant or pot is damaged when it arrives, please contact us within 7 days and we will do our very best to resolve things for you.
Our plants are sent to you with easy-to-follow care instructions and we are here to offer you any advice or help to make sure your plants provide your home with lots of green goodness for weeks to come.
We hope you love your products from The Little Botanical. If for any reason you are disappointed, then please get in touch, and we will do everything we can to make you happy again.
In the rare incident you receive your gorgeous greenery and it no longer fits the space you would like to return it, you may! Please send the plants, including the pot back to us, via courier or special delivery. Once we have received your returned product(s) in a resalable condition, we will refund the cost of the plant to you minus the shipping cost. If we arrange a collection a fee of £4.95 will be deducted from your refund.
Due to increased pressure on our delivery network we have taken the decision to introduce a minimum £20 spend per order. This will ensure we are able to maximise capacity through our distribution network and reduce unnecessary packaging. That way, you can be safe in the knowledge that your plants will be delivered as quickly, and sustainably, as possible.